Digital goods for whatever you're into, & whatever you sell.
The Fine Print
Refund Policy
We keep this simple and honest.
The Short Version
All sales on Curatery are final. Digital goods are delivered instantly, and once a file has been accessed or downloaded, we cannot un-deliver it.
That said, we stand behind everything we sell with two clear guarantees, because you should feel good about buying here.
Individual Item Purchases
All individual product sales are non-refundable once the file has been accessed or downloaded.
24-Hour Download Guarantee
If a purchased item fails to deliver, meaning you completed checkout but could not access your download, we will resolve it within 24 hours. Contact us at hello@curatery.com with your order details and we will make it right.
This guarantee covers technical issues only. If the file delivered and you simply changed your mind, the sale stands.
Club Memberships
Club memberships and passes, including 24-hour, 7-day, monthly, and annual options, are non-refundable. When you join, you receive immediate access to the full Curatery catalog. Because that access is delivered instantly, refunds are not part of the standard policy.
3-Day New Member Guarantee
We refund your first Club membership payment in full when all of these are true:
- It’s your first monthly or yearly Club membership. Renewals, later memberships, and 24-hour and 7-day passes aren’t covered.
- You ask within 72 hours of your first membership payment going through
- You haven’t downloaded anything since that payment, including free-tier goods, goods you had downloaded before, and files bought in the shop
When you ask, the site checks the time of your payment and our download records and tells you straight away whether you’re eligible. If anything has been downloaded, the standard non-refundable policy applies. Request it from My Space → Membership, or email hello@curatery.com within the 72 hours. If you’re eligible, your Club access ends when the refund is made. See the full 3-day guarantee.
Mid-Period Cancellations
You may cancel your Club membership at any time. You will not be charged again, and your Club access continues until the end of the billing period you have already paid for. No refund is issued for the rest of that period.
If a payment is refunded, the Club access it paid for ends when the refund is made.
Annual Memberships
Annual memberships follow the same policy. The 3-day new member guarantee applies under the same terms.
Free Member Downloads
Downloads using your free-tier allowance are free, so there is nothing to refund. If you believe a download was counted without being delivered, contact us and we will review it.
Questions?
Reach us at hello@curatery.com. We respond to every message.
Effective date: September 16, 2026